Terms & Conditions

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Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • Country refers to: United States
  • Company (referred to as either "the Company" "We", "Us" or "Our" in this Agreement) refers to Project Dragon, LLC, 3219 E. Camelback Road, Ste. 315, Phoenix, Arizona 85018, dba True AI Agents.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
  • Free Trial refers to a limited period of time that may be free when purchasing a Subscription.
  • Promotions refer to contests, sweepstakes or other promotions offered through the Service.
  • Service refers to all AI-powered call answering solutions, including but not limited to automated call answering, customer interaction services, data analytics, and any additional services offered by Us..
  • Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.
  • Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to True AI Agents, accessible from https://trueaiagents.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment
These are the Terms and Conditions governing the use of this Website and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Website. Your access to and use of the Website is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Website. By accessing or using the Website You agree to be bound by these Terms and Conditions and any additional terms or policies incorporated by reference. If You disagree with any part of these Terms and Conditions then You may not access the Website.

This Website and the Services are offered and available only to users who are 18 years of age or older. By using this Website and the Services, You represent that you are over the age of 18. If you do not meet all of this requirement, You must not access or use the Website. Your access to and use of the Website is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using the Website.

Subscriptions

Plans and Costs
All True AI Agents subscription plans operate on a subscription-based model, determined by the number of minutes purchased by customers. Each subscription plan comes with a predetermined number of call minutes. A list of Our plans and pricing can be found at https://trueaiagents.com/pricing/.

Billing Agreement
By using True AI Agents platform, You consent to the tracking of your consumption and agree to pay for any overages beyond Your plan's credit allocation. All charges, including overages, will appear on Your account invoice at the close of each billing period.

Subscription Period
The Service and Website or some parts of the Website are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as daily, weekly, monthly or annually), depending on the type of Subscription plan you select when purchasing the Subscription. At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it.

Subscription Cancellations
You may cancel Your Subscription at any time either through Your Account settings page or by contacting the Company. If You cancel your plan prior to the end of your current Subscription, We will refund you the difference already paid.

Billing
You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Fee Changes
The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period. The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective. Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.

Free Trial
The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited period of time. You may be required to enter Your billing information in order to sign up for the Free Trial. If You do enter Your billing information when signing up for a Free Trial, You will not be charged by the Company until the Free Trial has expired. On the last day of the Free Trial period, unless You cancelled Your Subscription, You will be automatically charged the applicable Subscription fees for the type of Subscription You have selected. At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Promotions
Any Promotions made available through the Website may be governed by rules that are separate from these Terms. If You participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Your Responsibilities
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on the Website. You are responsible for safeguarding the password that You use to access the Website and for any activities or actions under Your password, whether Your password is with Our Website or a Third-Party Social Media Service. You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

You must ensure that Your use of Our Website and Services complies with all applicable laws and regulations, including those related to date protection, privacy, and telecommunication. You are responsible for managing Your account and ensuring only authorized users access the Website and Services. You must also ensure that any AI-powered scripts used do not infringe on any third-party rights.

Intellectual Property
The Website, Service and its original content (excluding Content provided by You or other users), features and functionality, including, but not limited to, software, algorithms, trademarks, logos, copyrights, and content, are and will remain the exclusive property of the Company and its licensors. The materials on the Website and the Service are protected by Country and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.. You may not copy, modify, distribute, or otherwise use our intellectual property without prior written consent of the Company.

Any attempt by you to download, store, or transmit any of the materials on our Website for any purpose not expressly authorized under these Terms is strictly prohibited without our consent. If we have not given You written permission, You may not display, duplicate, modify, distribute, sell, license, display, reverse-engineer, or create derivative works of the materials on our Website.
You acknowledge that no right, title, or interest in or to the Website or any content on the Website is transferred to You, and all rights not expressly granted are reserved by Company. Any use of the Website not expressly permitted by these Terms is a breach of these Terms and may be fully prosecuted to the extent permissible by law.

Your Feedback to Us
You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites
The Website may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. If You decide to access any third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions. Upon termination, Your right to use the Website and Service will cease immediately. If You wish to terminate Your Account, You may email us at hello@trueaiagents.com to having billing stopped and Your account frozen.

Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Website within the 12 months immediately preceding the event that gave rise to the claim or $100 USD if You haven't purchased anything through the Website. To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Website, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose. Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer
The Website is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Website, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Website will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected. Without limiting the foregoing, neither the Company nor any of the Company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Website, or the information, content, and materials or products included thereon; (ii) that the Website will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Website; or (iv) that the Website, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components. Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Communications

Consent to Communications
By providing your contact information, including your phone number, you consent to receive communications from True AI Agents via SMS, MMS, and voice calls. These communications may include updates, promotional offers, account notifications, and other information related to our services.

Opt-In Consent
To receive communications from us, you must provide explicit consent. This can be done by:

  • Entering your mobile number on our website and agreeing to receive communications by accepting these terms.
  • Texting a designated keyword to our short code or long code number, as specified in our promotional materials.
  • Providing verbal consent during a voice interaction with our representatives.
  • By opting in, you confirm that you are the authorized user of the phone number provided and that you are at least 18 years old.

Call Frequency
The frequency of communications you receive may vary based on your interactions with us and the nature of the information we need to share. For voice calls, the frequency will depend on your consent and the purpose of the communication.
Message, Data, and Call Charges
Standard message, data, and voice call rates may apply to each communication sent or received, as determined by your service provider. Please consult your mobile or phone service plan for details.

Opt-Out Instructions
You may opt out of receiving communications at any time by:

  • Replying "STOP" to any SMS message received from us to stop text messages.
  • Informing the caller during a voice call that you wish to opt out of future voice communications.
  • Contacting our customer support at hello@trueaiagents.com and requesting to opt out of communications.
  • Upon receipt of your opt-out request, we will confirm your opt-out status and cease further communications to your number, except for administrative messages related to your account.

Help and Support
If you need assistance or have questions about our communications program, you can reply "HELP" to any SMS message received, or contact our customer support team at hello@trueaiagents.com. For voice call-related inquiries, you may also call our support line directly.

Privacy
Your privacy is important to us. Please review our Privacy Policy located at trueaiagents.com/privacy to understand how we collect, use, and protect your information.

Governing Law
These Terms are governed by and interpreted in accordance with the laws of the State of Arizona, without reference rules regarding conflicts of law.. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution
If You have any concern or dispute about the Website, You agree to first try to resolve the dispute informally by contacting the Company. If the dispute cannot be resolved by informally contacting the Company, any dispute, claim, or controversy arising out of or relating to these Terms shall be resolved by binding arbitration on an individual basis in Maricopa County, Arizona, in Phoenix, pursuant to the rules of American Arbitration Association, before one arbitrator selected in accordance with such rules.

NO ARBITRATION PROCEEDING MAY BE CONSOLIDATED OR JOINED WITH ANY OTHER PROCEEDING. BY CONSENTING TO ARBITRATION, YOU UNDERSTAND AND VOLUNTARILY WAIVE YOUR RIGHT AND OPPORTUNITY TO LITIGATE DISPUTES WITH ANY OF THE DOMPANY PARTIES IN A COURT AND TO HAVE A JUDGE OR JURY DECIDE YOUR CASE.

The parties to the arbitration shall equally share in the costs for the arbitration, with each party to bear its own attorneys’ fees and costs. Any final award or judgment may be filed and enforced in any court of competent jurisdictions.

Notwithstanding the foregoing, nothing in these Terms prohibit Company from, without waiving the right or obligation to arbitrate, immediately seeking injunctive relief or a temporary restraining order against You in a court of competent jurisdiction in the event of any actual, alleged, or threatened violation of Company’s intellectual property or other proprietary rights without posting of a bond, proof of damages, or other similar requirements.

If a court of competent jurisdiction finds that this arbitration provision is unenforceable or does not apply to a given dispute, You agree and hereby accept the Superior Courts of Arizona, Maricopa County, in Phoenix as the exclusive jurisdiction and venue over such dispute. You also agree to waive the right to a jury trial in any such dispute.

This arbitration provision will survive the termination of these Terms.

Class Action Waiver
All dispute resolution proceedings, whether in arbitration in court, will be exclusively conducted on an individual basis and not in a class or representative action, multi-district litigation, consolidated action, or private attorney general action.

BY CONSENTING TO THESE TERMS, YOU AGREE TO WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER PROCEEDING INVOLVING MULTIPLE CLAIMANTS.

United States Federal Government End Use Provisions
If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation
These Terms and Conditions may have been translated if We have made them available to You on our Website. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion. By continuing to access or use Our Website after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Website.

Website Contents
We may update the content on this Website from time to time, but its content is not necessarily complete or up to date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

Contact Us
If You have any questions or concerns regarding these Terms, please contact us at: https://trueaiagents.com/contact/, or by mail at 3219 E. Camelback Road, Ste. 315, Phoenix, Arizona 85018.
For complete Service Level Agreements and Guidelines, click here.